Where the following situations occur after shopping on this website, users can apply for free product return service within 7 days after the arrival of the goods (this website will charge a return or exchange fee depending on the situation)
After arriving, it is found that it is different from the ordered product (only new unopened products are accepted)
I want to change to other colors after arrival (including the difference between the color of the product picture on the website and the color of the actual product)
After the arrival of the goods, it is found that the goods are defective goods, such as electronic products that cannot be used normally, etc. (any damage caused by man-made is not accepted)
After using the product, it is found that the function or specification of the product description is different from the reality
Return fee: The customer shall bear the return fee (including shipping fee and price difference for other products)
Return fee: subject to the delivery address, this website will bear the return fee of the designated service provider
Service scope: including factories and commercial areas in Hong Kong Island, Kowloon and the New Territories (excluding outlying islands).
Return request: This website will decide whether to return or replace the product depending on the situation
After use, it is found that the function does not meet the expected effect (for example, the sound of headphones or speakers does not achieve the desired effect, etc.)
Has been opened and used without specific reason for return or exchange
Products or accessories related to personal hygiene are not refundable under any circumstances (such as mattresses, toilets, etc.)
All return requests can be submitted through our Customer Service Online Platform. Customers must complete and sign a refund request form and submit it to Asia Engineering as part of the return process.
If the return request is accepted, we will issue a check to your payment less an administrative fee within thirty days of the date the refund request form is submitted.
Our company Asia Engineering Company reserves the right of final decision, if you have any inquiries, you can notify us through here
